How can we help you?
Browse guides by topic, submit a support ticket, or ask Marni in the chat bubble. We're here to help you get the most out of Ormi.
Getting Started
Set up your account, add your team, and run your first job in minutes.
Jobs & Scheduling
Create jobs, assign technicians, manage the dispatch board, and track status.
Invoicing & Payments
Send invoices, collect online payments via Stripe, and reconcile with QuickBooks.
Team & Permissions
Manage technician profiles, roles, permissions, and field access.
Mobile App
Help technicians use the Ormi app for job updates, photos, and status tracking on the go.
Integrations
Connect Stripe, QuickBooks, Google Calendar, and other tools with Ormi.
Multiple ways to get the help you need
Whether you prefer to chat live, submit a ticket, or explore guides on your own — we have a support channel that fits the way you work.
Ask Marni
Marni is our AI assistant — instant answers on pricing, features, migration, and trade support. 24/7, no waiting.
Click the chat bubble in the bottom-right corner of any page
Support ticket
For detailed technical issues or account-specific questions, submit a ticket and our team will respond with a thorough, personalized solution.
Knowledge base
Browse step-by-step guides, how-to articles, and feature documentation — organized by topic so you can find answers fast, on your own schedule.
Talk to a real person.
No call queues, no support-ticket lottery. A teammate reads every message and replies personally. Pick the channel that suits the question — we're fast on all of them.
Ormi support
Same humans, every channel
Where to reach us
- Under 15 min
In-app chat
For active customers — fastest path during business hours
- Within 24 hrs
Contact form
Best for questions, feedback, or feature requests
- Always on
Knowledge base
Self-serve answers — most questions are 1 search away
What helps us help fast
- A short description of what you were trying to do
- Your shop name and the email on the account, if you have one
- A screenshot or short screen recording when something looks off
- Browser + device, if it might be a UI quirk
Ready to get more out of Ormi?
If you have any questions, feel free to reach out to our team.
No credit card required
No monthly fees