1. Limitation of liability

Under no circumstances shall Ormi be liable for any direct, indirect, incidental, special, or consequential damages, including but not limited to loss of data, profits, or business interruption, arising out of the use, or inability to use, the materials on this site, even if Ormi or an authorized representative has been advised of the possibility of such damages.

If your use of materials from this site results in the need for servicing, repair, or correction of equipment or data, you assume all associated costs.

2. License

Ormi is a field service management platform. Your first 20 completed jobs are fee-free as a welcome benefit (one-time, per company). After that, you pay $1 per completed job, capped at a monthly maximum based on your billing plan (up to $400/mo for per-visit billing, up to $200/mo for monthly bundled billing). Once you reach your cap, additional jobs that month are at no extra charge.

You are not permitted to resell, redistribute, or offer Ormi products or services, modified or unmodified, without our written consent.

3. Ownership and liability

All Ormi products, solutions, and materials remain the intellectual property of Ormi. You may not claim ownership of our services, whether modified or unmodified.

Our products and services are provided "as is" without warranty of any kind, expressed or implied. Ormi is not liable for any losses or damages resulting from the use or inability to use its products.

User accounts and product licenses are non-transferable . For agencies and development partners: Please ensure your clients purchase their own licenses if they require direct support access.

4. Refund policy

Ormi does not charge a monthly subscription. Platform fees are billed at $1 per completed job, subject to monthly caps. Because fees are only incurred when work is completed, there is no traditional refund policy. Standard payment processing fees from your payment provider may still apply.

5. Warranty

Ormi services are provided without any warranty, either expressed or implied. We do not guarantee full compatibility with all browsers, devices, third-party plugins, or external systems. You may review demos or contact our support team to verify compatibility with your setup.

6. Account termination and suspension

Ormi reserves the right to suspend or terminate any user account without prior notice for reasons including but not limited to

• Abusive, defamatory, or malicious behavior towards Ormi staff or customers
• Spreading false information or misleading reviews
• Unauthorized resale, distribution, or promotion of competitor products
• Involvement in hacking, spamming, piracy, or illegal activities
• Security threats due to account compromise or unauthorized sharing

7. Privacy policy

We value your privacy. Ormi does not sell, rent, or share your personal information with third parties. Your data is used solely for purposes such as

• Order processing
• Account management
• Billing disputes
• Fraudulent activities
• Legal compliance

By using Ormi services, you consent to the collection and use of your data by our Privacy Policy.

8. Phone system and communications

Ormi provides an integrated phone and SMS system as an optional add-on service. By activating the phone system, you agree to the following terms:

Automatic billing. The phone system operates on a prepaid credit model with mandatory automatic recharging. When you enable the phone system, a valid payment method must be on file and automatic recharging must remain active for the duration of use. Your payment method will be charged automatically when your credit balance falls below a configurable threshold (default $10). You may adjust the recharge amount (minimum $20) and threshold at any time through your account settings.

Pricing. The phone system includes a monthly fee per phone number and usage-based charges for SMS messages and call minutes. Current pricing details are available in your account dashboard under Communications > Phone > Settings > Billing. Ormi reserves the right to adjust pricing with 30 days' notice.

Number porting. If you choose to transfer an existing phone number to Ormi, a one-time porting fee of $10 will be deducted from your phone credits. Porting typically takes 2-4 weeks for landline numbers and 1-3 business days for wireless numbers. Toll-free numbers (800, 888, 877, 866, 855) are not eligible for porting at this time.

Phone number assignment and release. When you activate the phone system, a dedicated phone number is provisioned and assigned to your account. This number remains active as long as your account is in good standing and credits are maintained. If your credit balance is depleted and automatic recharging fails (due to declined payment, expired card, or insufficient funds), Ormi will attempt to notify you. If credits are not replenished within thirty (30) calendar days, your phone number will be automatically released and returned to the carrier. Released numbers cannot be recovered or guaranteed to be reassigned to your account. You may reactivate the phone system at any time, but a new number will be assigned.

Call recording and compliance. If you enable call recording, a disclosure announcement is played to all parties before recording begins. You are solely responsible for compliance with all applicable federal, state, and local laws regarding call recording, including but not limited to one-party and two-party consent requirements. Ormi provides the recording tools; legal compliance is your responsibility.

SMS consent and compliance. You are responsible for obtaining proper consent before sending SMS messages to your customers. Ormi provides automated opt-in/opt-out handling (STOP, START, HELP keywords) in compliance with TCPA guidelines. Misuse of the SMS system, including sending unsolicited messages, may result in account suspension.

Service availability. The phone system relies on third-party telecommunications infrastructure. Ormi does not guarantee uninterrupted service and is not liable for outages, delays, or failures caused by telecommunications providers, network issues, or circumstances beyond our control.

To deactivate the phone system and stop all associated charges, navigate to Communications > Phone > Settings > Danger Zone in your account dashboard. Upon deactivation, your phone number will be released, remaining credits will be refunded to your original payment method where possible, and all active call forwarding and voicemail services will cease immediately.